Account Verification That Protects Your Funds
Verification is how we make sure withdrawals reach the right person — yours, not anyone else's. We ask for a government-issued ID and a selfie to match it during the first withdrawal review. This is a one-time step for most accounts. Uploading clear, well-lit images speeds the process considerably; blurry photos are the most common reason for delays. Once your identity is
confirmed on our end, the lock on your first withdrawal lifts and future requests move through the standard queue. Think of it as the security layer between your account balance and the outside world.
- Upload your ID — Submit a clear photo of your government-issued national ID — front and back — through the verification form in account settings.
- Add a selfie — Take a live selfie or upload a recent photo that clearly matches the face on your submitted ID document.
- Wait for confirmation — Our team reviews your documents and updates your verification status; you will receive a notification when it clears.
- Withdrawal unlocked — Once verified, your withdrawal access is fully active and the review step does not repeat for standard requests.